The better way to show the problem is by recording the screen and provide the video to the helper.įortunately screen recording has been greatly simplified and made easy throughout the years of research and development that any computer user would be able to do it with just a few mouse clicks. Actually a screenshot is only partly helpful because it only shows the problem but not the steps to replicate the problem. A picture is worth a thousand words applies in this situation by providing a screenshot of the error which would allow the helper to understand the problem and provide a possible solution that would solve the user’s problem. Trying to accurately explain a problem that the user experience on his computer can be difficult either due to not being able to use the correct keyword or write fluently in English.
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